Privacy Policy

1. Introduction

Welcome to Animate Image AI. We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit animateimg.app or use Animate Image AI.

This policy is drafted with reference to globally recognized privacy standards, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA). Regardless of your location, we aim to provide a high standard of privacy protection.

2. Data Controller and Processors

Data Controller: Animate Image AI, which determines the purposes and means of processing your personal data.
Data Processors: Our third-party service providers that help us operate the Services, such as authentication providers, payment processors, cloud hosting providers, email delivery services, analytics providers, and other infrastructure vendors.

3. Information We Collect

3.1 Information You Provide Directly

Account Data: Information such as your email address, username, encrypted password, or third-party login credentials when you register or sign in.
User Content: Files, text, prompts, images, metadata, or other content you upload, submit, edit, transform, or otherwise process through the Services.
Transaction Data: Purchase history, subscription details, invoices, billing status, and related records. We do not intentionally store your full payment card details; payment information is processed by our Merchant of Record and payment partner, such as Creem.
Communications: Messages, support requests, survey responses, and other communications you send to us.

3.2 Information Collected Automatically

Technical Data: IP address, browser type, device and operating system information, approximate region, referral URLs, and related diagnostic information.
Usage Data: Pages viewed, features used, session activity, interaction events, performance data, and error logs.
Cookie and Similar Technology Data: Information collected through cookies, local storage, pixels, or similar technologies as described in our Cookie Policy.

4. Purposes of Processing and Legal Bases

Purpose	Legal Basis
Providing the Services: Creating and maintaining accounts, enabling uploads, storage, processing, delivery, and access to product features	Performance of a Contract
Payment and Billing: Managing subscriptions, purchases, tax invoices, fraud prevention, and account status	Performance of a Contract and Legal Obligation
Security and Operations: Preventing abuse, investigating incidents, enforcing policies, debugging errors, and maintaining system integrity	Legitimate Interests
Service Improvement: Understanding usage patterns, measuring performance, improving reliability, and optimizing user experience	Legitimate Interests
Communications and Marketing: Sending service notices, newsletters, product updates, or promotional messages	Consent or Legitimate Interests, depending on the message and applicable law

We may transfer, store, and process personal data in the United States and other jurisdictions where our service providers operate. Where required, we will implement appropriate safeguards for cross-border data transfers.

We may share limited personal data with the following categories of third parties when necessary to operate the Services:

Authentication Providers: To manage sign-in, sessions, and account security.
Payment Providers: To process payments, subscriptions, taxes, fraud checks, and billing support.
Cloud and Storage Providers: To host the application, store files, and deliver content.
Email and Communication Providers: To send account emails, notifications, newsletters, and support messages.
Analytics and Diagnostics Providers: To understand traffic, usage patterns, and product reliability.
Professional Advisors or Authorities: Where required for legal compliance, dispute resolution, audits, or the protection of rights and safety.

We do not sell your personal data.

6. Your Privacy Rights

Subject to applicable law, you may have the following rights:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Ask us to correct inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your account or certain personal data, subject to legal exceptions.
Right to Data Portability: Request a portable copy of certain personal data.
Right to Restrict or Object: Ask us to restrict or object to certain processing.
Right to Withdraw Consent: Withdraw consent where processing is based on consent.
Right to Non-Discrimination: Exercise your privacy rights without unlawful discrimination.

To exercise these rights, contact us at support@animateimg.app.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Account Data: Usually retained while your account is active and for a limited period afterward where necessary.
User Content: Retained until you delete it, close your account, or until retention is no longer necessary for service operation or legal compliance.
Transaction Records: Retained for the period required by tax, accounting, and other applicable laws.
Support Records: Retained as needed to manage support history, quality control, and legal obligations.

8. Children's Privacy

Our Services are intended for a general audience and are not directed to children under 13, or a higher minimum age where required by local law. If you are under the age of majority in your jurisdiction, you may use the Services only with the involvement of a parent or legal guardian. If we learn that we have collected personal data from a child in violation of applicable law, we will take reasonable steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or the Services. The date shown at the top of this page indicates the latest update. If we make material changes, we may provide additional notice where required.

10. Contact Us

Animate Image AI
Privacy Team
Email: support@animateimg.app
Address: No. 40, Pingshan Village, Nanshan District, Shenzhen, Guangdong, China